Terms of Service

1. Provision of the Service

TensorLinks provides AI-powered solutions designed for dental healthcare, including:

• •24/7 management of calls, texts, and web inquiries.
• •Integration with VoIP platforms, practice management systems (e.g., OpenDental), and web hosting providers.
• •Metrics, analytics, and insights for operational and financial efficiency.
• •Tools for multi-clinic management tailored to DSOs.

TensorLinks will use commercially reasonable efforts to ensure continuous service availability, subject to scheduled maintenance and unavoidable disruptions.

2. License Grant

Subject to compliance with these Terms, TensorLinks grants you a non-exclusive, non-transferable, revocable license to use our services solely for lawful business purposes.

2.1 Restrictions

You agree not to:

• •Copy, modify, or create derivative works of our software.
• •Reverse engineer, decompile, or disassemble any part of our services.
• •Use the services in violation of HIPAA or other applicable laws.
• •Exploit the services for unauthorized purposes.

3. Customer Cooperation

You agree to:

• •Provide accurate and complete information necessary for TensorLinks to deliver services.
• •Ensure your systems and integrations meet TensorLinks' technical requirements.
• •Designate a point of contact for service coordination and troubleshooting.
• •Use TensorLinks in compliance with all applicable laws and regulations.

Failure to cooperate may impair service performance, for which TensorLinks is not liable.

4. Fees and Payment

4.1 Subscription Fees

All fees are outlined in your service agreement. Fees may include subscription costs, implementation fees, and any additional charges for optional services.

4.2 Billing Terms

• •Payments are due as specified in your agreement.
• •Late payments may result in additional charges, suspension, or termination of services.

4.3 Refund Policy

All fees are non-refundable unless explicitly stated in your agreement.

5. Term and Termination

5.1 Term

These Terms remain in effect for the duration of your subscription agreement.

5.2 Termination by You

You may terminate the agreement by providing 30 days' written notice to TensorLinks.

5.3 Termination by TensorLinks

We may suspend or terminate your access to services for:

• •Breach of these Terms.
• •Non-payment of fees.
• •Engagement in unlawful activities.

Upon termination, all outstanding fees become immediately due, and access to services will cease.

6. Independent Contractor

TensorLinks operates as an independent contractor. Nothing in these Terms shall create a partnership, joint venture, or employer-employee relationship between you and TensorLinks.

7. Data Privacy and Security

TensorLinks complies with HIPAA and other applicable data protection laws to safeguard customer and patient data.

7.1 Use of Customer Data

• •Customer data is used solely for delivering services, improving functionality, and meeting regulatory obligations.
• •Anonymized or aggregated data may be used to train and enhance TensorLinks' AI models and solutions.

7.2 Data Security

TensorLinks implements industry-standard measures, including:

• •Encryption for data storage and transmission.
• •Role-based access controls to limit data access.
• •Regular audits to identify and mitigate vulnerabilities.

8. Ownership

8.1 Customer Data

You retain ownership of all data you provide, including patient and operational data.

8.2 TensorLinks Intellectual Property

TensorLinks owns all intellectual property rights to its services, software, algorithms, and AI models. Any anonymized or aggregated data generated during service delivery is TensorLinks' property and may be used to enhance its solutions.

9. Confidentiality

Both parties agree to:

• •Treat all non-public information as confidential.
• •Use such information solely for the purposes outlined in these Terms.
• •Not disclose confidential information without prior consent, except as required by law.

Confidential information includes business strategies, technical data, and patient-related information.

10. Representations and Warranties

10.1 Your Representations

You represent and warrant that:

• •You are authorized to enter into this agreement.
• •Your use of TensorLinks services complies with all applicable laws and regulations.

10.2 TensorLinks Representations

TensorLinks represents and warrants that:

• •Its services will be provided with reasonable care and skill.
• •It will comply with HIPAA and other applicable laws.

11. Indemnification

11.1 Your Obligations

You agree to indemnify and hold TensorLinks harmless from any claims, damages, or expenses arising from:

• •Your use of the services.
• •Your violation of these Terms or applicable laws.
• •Any third-party claims related to data you provide.

11.2 TensorLinks Obligations

TensorLinks will indemnify you against third-party claims alleging that our services infringe on their intellectual property rights.

12. Remedies and Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved exclusively in the courts located in Dallas, Texas.

13. Force Majeure

TensorLinks is not liable for delays or failures caused by events beyond its reasonable control, including:

• •Natural disasters
• •Cyberattacks
• •Labor disputes
• •Governmental actions

14. Publicity

With your consent, TensorLinks may reference your organization as a customer in marketing materials. No proprietary information will be disclosed without prior approval.

15. Changes to These Terms

TensorLinks reserves the right to update these Terms. Any changes will be communicated via email or a prominent notice on our website. Continued use of the services constitutes acceptance of the updated Terms.

16. Contact Information

For questions or concerns, contact us at: