TensorLinks Inc. ("TensorLinks," "we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI-powered solutions and services. By accessing or using our services, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1Personal Information
- •Name, contact details (email, phone number, address), and billing information.
- •Login credentials and account information.
1.2Health Information
- •Protected Health Information (PHI) required for patient communication and scheduling, in compliance with HIPAA.
1.3Technical Information
- •Device details, browser type, IP address, and usage patterns.
- •Cookies and tracking technologies for analytics and functionality.
1.4Derived Data
- •Anonymized or aggregated data created during your use of our services to improve AI models and solutions.
2. How We Use Your Information
TensorLinks uses the information we collect for the following purposes:
2.1Service Delivery
- •To provide AI-powered solutions, including patient communication and appointment management.
- •To integrate with your VoIP, web hosting, and practice management systems.
2.2Improvement and Development
- •To enhance the performance of our AI models and develop new features using anonymized datasets.
2.3Compliance and Security
- •To comply with HIPAA and other regulatory requirements.
- •To ensure the security and functionality of our services.
2.4Communication
- •To send administrative updates, billing information, and important notices.
- •To provide customer support and technical assistance.
3. Sharing Your Information
TensorLinks does not sell or rent your personal information. We may share your information under the following circumstances:
3.1Service Providers
- •With third-party vendors who assist in service delivery, under strict confidentiality agreements.
3.2Legal Compliance
- •When required by law, subpoena, or other legal processes.
3.3Business Transactions
- •In connection with mergers, acquisitions, or sales of TensorLinks assets, subject to applicable legal protections.
4. Data Security
TensorLinks employs industry-standard measures to protect your information, including:
- •Encryption: All PHI and sensitive data are encrypted during transmission and at rest.
- •Access Controls: Role-based access restrictions to ensure only authorized personnel can access sensitive data.
- •Audits: Regular security audits and monitoring to identify vulnerabilities.
Despite these measures, no system is entirely secure. TensorLinks will promptly notify affected parties of any data breaches as required by law.
5. HIPAA Compliance
TensorLinks is fully committed to complying with HIPAA regulations, including:
- •Maintaining the confidentiality and security of PHI.
- •Limiting the use of PHI to service delivery and regulatory compliance.
- •Training employees on HIPAA requirements and data protection practices.
6. Data Retention
TensorLinks retains personal and health information only as long as necessary to:
- •Deliver services.
- •Fulfill legal, contractual, and regulatory obligations.
Anonymized datasets derived from your data may be retained indefinitely for research and development purposes.
7. Your Rights
You have the following rights regarding your information:
7.1Access and Update
- •You can access, update, or correct your information by contacting TensorLinks.
7.2Data Deletion
- •You may request deletion of your data, subject to legal and contractual retention requirements.
7.3Restrict Processing
- •You can restrict the processing of your information in specific scenarios, such as marketing communications.
7.4Opt-Out
- •You can opt out of receiving non-essential communications by following the instructions provided in such communications.
8. Cookies and Tracking Technologies
TensorLinks uses cookies to:
- •Improve website functionality and user experience.
- •Analyze website usage and performance.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features.
9. Jurisdiction
This Privacy Policy is governed by the laws of the State of Texas, with exclusive jurisdiction in Dallas, Texas.
10. Changes to This Privacy Policy
TensorLinks may update this Privacy Policy from time to time. Changes will be posted on our website, and significant updates will be communicated via email. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact us at:
TensorLinks Inc.
Dallas, TX, USA
Email: legal@tensorlinks.com
By using TensorLinks' services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
TensorLinks Inc. Privacy Policy
Last Updated: November 22, 2024
